Many
contact centers do not have the technical resources - or in some
cases - the technology and bandwidth - to implement and manage
the infrastructure needed to implement web-based solutions.
To protect against data loss some centers require data stores to
be located in secure, offsite facilities providing routine
backup services. Through our relationships with several
professional hosting companies eCenterSoftware offers a Managed
Solution alternative to our customers which provides:
-
Applications hosted on shared or
dedicated high performance hardware with a choice in Operating
Systems, including Windows, Solaris and Linux.
-
Shared or dedicated Microsoft SQL
Server data solutions which control costs without sacrificing
performance, availability, or scalability.
-
Power outage protection provided
through system-wide UPS with motor generator backup.
-
Managed firewalls.
-
Daily backup with offsite rotation.
-
Load balancing.
-
Site Management.
In many cases our Managed Solutions
represent a significantly lower cost than in-house deployment
while providing a much higher degree of security, availability,
and data protection.
|